Delivery & Returns

Terms and conditions

Parts sales:-

Our Online Ordering Delivery Charges:-

Delivery charge is a flat fee ranging from £4 to £95 dependent on the size and weight of the item. Delivery charge is calculated when you enter your delivery location in the cart or on checkout.

The above delivery charges are for UK mainland addresses only.

Standard delivery is 3-5 working days, next day delivery is available on smaller items and will be available on checkout if applicable. All Deliveries are offered as a working day delivery and does not include Bank Holidays or Weekends.

Scottish highlands and Islands may incur higher delivery charges – Handy compact tractors ltd will contact the customer before shipping to confirm the delivery charge. Handy compact tractors ltd will endeavor to dispatch all orders within 24 hours of receiving the order, depending on stock levels and availability.

Delivery overseas and internationally is available, please contact Handy compact tractors ltd for a shipping quote before purchase.

Sales on any parts may be rejected and re-funded fully if Handy compact tractors ltd are out of stock at the time of sale or believe the customer is buying parts under false pretenses.

Handy compact tractors ltd have a 2 weeks returns policy so if your not happy with the part or it doesn’t fit your machine, return it within 2 weeks (14 days) from payment date and Handy compact tractors ltd will refund the customer minus a 10% re-stocking fee of the sale price, delivery is non refundable and the customer is responsible for the returns postage / collection cost.

Should a fault be found with the part sold, please contact Handy compact tractors ltd for a re-fund, Handy compact tractors ltd may ask for the part to be returned before a re-fund sent, Handy compact tractors ltd may reject a re-fund if they find damage caused by the customer.

All parts returned must be sent back to Handy compact tractors ltd in the same condition the customer received them in.

Machinery sales:-

All machines advertised have been thoroughly inspected for faults prior to selling and will be listed in the item description where applicable.

All used machines are sold as seen and do not include warranty, however if a major fault occurs within 14 days from sale date not caused by improper use that prevents the customer from using the machine (excluding deflating tyres and punctures), please contact Handy compact tractors ltd and Handy compact tractors ltd will endeavor to repair the fault or offer a full refund after collection or return. Handy compact tractors ltd will not offer returns or re-fund on any machine sold as spares or repair, any machine sold as spares or repair will be advertised in the item description as ‘selling as spares or repair’.

All new machinery sold comes as standard with a 6 months parts warranty, labor is not included and will be charged. Please contact Handy compact tractors ltd to arrange a warranty repair, parts replaced by customer or 3rd party may have the warranty rejected if fitted incorrectly or wrong oil used in gearboxes leading to further faults/ damage.

Warranty repairs on new machinery may be rejected through improper use of machine being used beyond its limits.

Delivery is available on all machinery advertised unless stated otherwise, please contact Handy compact tractors ltd for a quote on delivery if required before purchase.

Handy compact tractors ltd have a 2 weeks returns policy so if the customer is not happy with the machine, return it within 2 weeks (14 days) from payment date and Handy compact tractors ltd will refund the customer minus a 10% re-stocking fee of the sale price on used machinery and a 50% re-stocking fee on new machinery if it has been used at all (only 10% if not used), delivery is non refundable and the customer is responsible for the returns postage / collection cost.

All machinery returned must be sent back to Handy compact tractors ltd in the same condition the customer received it in. Any damage or fault found caused by customer may result in further deduction from sale price to cover cost of repair.

Welding and fabrication work/ machinery repairs:-

As welding and fabrication work involves heat and hot sparks, there is a fire risk in any works undertaken. Handy compact tractors ltd take precautionary measures on any welding/ fabrication works undertaken to prevent fire, however it is not guaranteed Handy compact tractors ltd can prevent fire and damage in all situations.

Where a total loss is involved caused by Handy compact tractors ltd, Handy compact tractors ltd will cover the loss value upto £5,000,000 in any one incident through our insurance provider.

Where technical and architectural drawings from the customer or drawings Handy compact tractors ltd has made, which the customer has approved are followed to carry out welding/ fabrication works, Handy compact tractors ltd takes no responsibility in the end result should any measurements be wrong on the drawings or the end result is not as expected by the customers expectations of any kind.

Where MOT welding repairs to vehicles is concerned, Handy compact tractors ltd main objective is to carry out welding repairs making the vehicle safe for road use and to pass an MOT test. However it is suggested due to the way vehicles are built that smoke damage can occur as well as heat damage to the localized area of welding works carried out. Handy compact tractors ltd takes no responsibility for these damages caused as they are unpreventable. However, if a total loss to the vehicle occurs, Handy compact tractors ltd will cover the loss value upto £5,000,000 through our insurance provider. Payment for MOT work to vehicles is to be paid by customer on or before collecting their vehicle.

Where repair work is carried out on machinery of any kind, Handy compact tractors ltd main objective is to carry out any repairs necessary suggested by the customer or Handy compact tractors ltd to repair or rectify the fault. Handy compact tractors ltd takes no responsibility If further faults found during the repair that was not discussed before undertaking the repair, However Handy compact tractors ltd may contact the customer to discuss if repair of further fault found is required.

Where servicing machinery of any kind is carried out, Handy compact tractors ltd main objective is to carry out a basic service following manufacturers instructions or customer instructions. If Handy compact tractors ltd find faults, Handy compact tractors ltd may contact the customer to let them know and discuss if repair of fault found is required.

Faults on machinery of any kind prior to service are not to be assumed they will be repaired during a standard service.

Quoted works of any kind:-

Handy compact tractors ltd quotes for works in a worst case scenario by the hour including parts/ materials needed. If the customer accepts the quote, Handy compact tractors ltd will carry out the works at the earliest convenience. When works are quicker than expected or cost less, this will reflect in the customers final bill and the full amount quoted will not be invoiced. When works take longer or cost more than expected, the customer will not be invoiced any more than the quoted price. However Handy compact tractors ltd may contact the customer if works go over the quoted price and may refuse to finish the works started and the customer may still be invoiced for works upto the point of stopping.

All quotes are subject to acceptance within 28 days from date sent. quotes after this period of time may increase in cost.

Payment methods:-

Handy compact tractors ltd accept payment by bank transfer, cash, card payments (in person and online only) and PayPal. Where a re-fund is due, the payment will be made back to the customer in the same method that was used to pay within 3 to 5 working days and there is no exception to this. If the customer pays by bank transfer, Handy compact tractors ltd will ask for the customers details to make a transfer back to the customer.

All items sold will be subject to vat (unless stated otherwise) and a full vat invoice/ receipt will be sent with the part/ machine unless emailed or sent in the post beforehand.

Statutory interest may be added to unpaid invoices after due date from invoice date at 8% plus the Bank of England’s base rate for business to business transactions.

All parts and materials used and all parts and machinery sold remain the property of Handy compact tractors ltd until paid for in full.

Questions and complaints:-

If you have any questions or complaints about the goods or service we provide please contact Handy compact tractors ltd. You can do so at telephone: +44 (0)7879 993439 or info@handycompacttractors.co.uk.

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